Return and Refund Policy

Last updated: April 30, 2025

Thank you for choosing MLB Crew. We strive to provide the best shopping experience. However, if for any reason you’re not fully satisfied with your purchase, we encourage you to review our return and refund policy below.

Terms of Policy

This policy applies to all goods purchased from MLB Crew.

Definitions and Interpretation

Company (“We”, “Us”, or “Our”): Refers to mlbcrew.com
Goods: Items available for sale on our website.
Orders: Your request to purchase goods from us.
Service: Refers to our website.
Website: mlbcrew.com, accessible at mlbcrew.com.
You: The individual or entity accessing or using our website or service.

I. Shipping Information

At MLB Crew, we understand the importance of a clear and efficient shipping policy to ensure customer satisfaction and streamline your shopping experience. Below, you’ll find all the essential details about our shipping and production times to help set your expectations.

Production Time

All orders are processed and prepared for shipment within 3-5 business days.

Shipping Time

United States: Orders typically take 5-10 business days to arrive after production.
Worldwide: Shipping times range from 4-15 business days, depending on the destination.

Important Note:

For a small percentage of orders, unforeseen circumstances beyond our control may result in delays. In such cases, shipping times may extend to 20-25 business days.

By keeping our production and shipping times transparent, MLB Crew ensures you can shop with confidence. Thank you for choosing MLB Crew!

II. Cancellation Policy

Change of Mind: If you decide to cancel your purchase, you may do so within 12 hours of completing your order.
After 12 hours: Orders that have passed this period are no longer eligible for cancellation, as they will already be in processing.

III. Returning Goods

We want to ensure you love your purchase! However, we understand that mistakes can happen. We ask that you carefully check all details before confirming your order.

Returns are accepted under the following circumstances:

Incorrect Size: If the size you received doesn’t match your order.
Wrong Design or Print: If the design or print on the goods differs from what was shown on the website.
Damaged Goods: If the product is damaged (e.g., tearing, peeling, or breaking) upon arrival.

If you experience any of these issues, please contact our customer support team at mlbcrew.com. We will get back to you within 24 hours to resolve the issue.

Important Return Guidelines:

You are responsible for the cost and risk of returning the goods.
You must notify us within 14 days from the date of receipt (based on tracking information) if there is an issue with the goods.
If more than 14 days have passed since receiving your goods, we unfortunately cannot offer a return or refund.

Condition for Returns:

Your Good must be unused, unwashed, and returned in its original packaging to be eligible for a return. All protective labels, and accessories (if any) must be intact and included.
Goods that show signs of use or alterations will not be accepted.

Note:
We are not responsible for goods damaged or lost during return shipping. We recommend using an insured, trackable service. We cannot issue a refund without receiving the goods or proof of return delivery.

IV. Refunds

Refunds will be processed to the original payment method (e.g., credit card, PayPal). If the original payment method is no longer valid, please reach out to our support team to arrange an alternative.

Once the returned goods are received (if return conditions are met), your refund will be processed within 1-5 business days. Depending on your payment provider, it may take an additional 3-7 business days for the refund to appear in your account.

V. Exchanges

We do not generally offer exchanges. However, if you receive a product that is the wrong size, design, or damaged, we will ship you a replacement at no additional cost. You will not need to place a new order for exchanges.